Phl323

smart Flying Taleen Harboyan PHL/323 February 13, 2012 Dr. Lola Jackson Happy Flying The master announced that he has dynamic headroom for take-off and whole the passengers were in their seats anxiously waiting for departure. When all of a jerky the voices of the cabin crew rang out in harmony everywhere the overhead speaker, souwest Airlines, we get you at that place! never a worry, never a business organization.! From that rubbish on the airplane was taken over by jest and applause. Gary Kelly, CEO of Southwest Airlines, stated, Our people are our single coarse strength and or so enduring longer competitive advantage. Southwest Airlines (SWA) was incorpo lay outd in Texas on June 18, 1971 with only trinity Boeing 737 aircrafts and component part only three Texas cities-Houston, Dallas, and San Antonio. Present day, SWA operates much than 550 Boeing 737 aircrafts and serves about 72 cities nationwide. With a daily departure rate of more than 3 ,300 flights a day along with more than 37,000 employees SWA has go away one of the most respectable airlines in the industry ( most the Company, 2012). SWAs perpetration Statement is one of a dim-witted one.

The burster bid of SWA is dedication to the highest-quality of customer service delivered with a sense of warmth, friendliness, unmarried pride, and Company Spirit (Mission Statement, 1988). The mission statement continues with a special message to SWA employees stating that the company is perpetrate to provide their employees with a stable work environment with affect opportunity for accomplishmen t and personal growth. Type of Ethical ! clay SWA follows more of a goal-based honest system. One of SWAs study goals is to provide and take care of their employees along with offering the ruff customer service possible. SWA is concerned with doing good overall. SWA realizes how important of an asset the employees can be and so by doing so all employees would be fully heart and will always revel going to work for SWA. Happy Employee = Happy...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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